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Contacting the Academy

Before contacting us, it may be a good idea to check through our frequently asked questions as they may provide the answer you're looking for. If not, please get in touch.

Methwold Site (Secondary, Sixth form & Main office)

Tel: 01366 728333 | Email: office@iceniacademy.org.uk

Office hours: 8:00am to 4:15pm Monday to Friday during term time.

Stoke Road
Methwold
Thetford
Norfolk
IP26 4PE

Hockwold Site (Primary office)

Tel: 01842 828275 | Email: primary@iceniacademy.org.uk

Office hours: 8:00am to 3:45pm Monday to Friday during term time.

Main Street
Hockwold
Thetford
Norfolk
IP26 4LP

Complaints

If you are unhappy about any aspect of your child's education or experience at the academy, please make an appointment to see your child's Class Teacher (primary) or Personalised Learning Tutor (secondary) or the person best placed to deal with the issue. We would hope that discussing the matter with the Tutor (or the appropriate member of staff) should be enough to resolve the problem. If, however, you are still unhappy and wish to take the matter further you should follow the Complaints Procedure. 

Complaints Procedure and Complaints Leaflet.